If I was a Substack nerd, I’d be adding “you are about to delete XXXX of subscribers and XXXX of posts” to confirm you want to do that. The numbers make us stop and take notice. Not just “delete” and a red background.
*takes nerd glasses off*
Glad they gave you an explanation and some clarity around what happened.
I’m still 🤦🏼♀️ at the lack of backups and rolling back. Anyway… less said about that the better 😬
Yes, I’m with you on the less said part. But always interesting to see in the heat of the moment where the meaningful support comes from and feeling so blessed I’ve got you all!
On the nerd glasses, that defo would have made me sit up!
Hey Lucy 🥰 Love that you've popped to Paris for a creative reset - It makes me so happy to see you looking after yourself and your wellbeing after all this... you must always do this.. please! 🙏❤️
Tuesday's live is in the diary - see you there! It's been interesting to read exactly how all this happened - thank you so much for being so forthcoming with all the info... you are going to save a LOT of people a potential nightmare. 👍
AND.. thank goodness Substack have now made some MUCH NEEDED adjustments - it sounded WAY too easy to delete your ENTIRE publication!! 🙄😤🤬
Oh, and finally - Hat off to you for handling this with such grace and decorum 😌xxx
As a fellow user journey / UX obsessive I find the whole of Substack’s settings area to be a hot mess. Adding and deleting content is perilous and, as you’ve seen, can be catastrophic. I was going to delete the podcast I’d set up because I don’t want the legacy content online anymore but I haven’t ventured into the DANGER ZONE yet …
Thank you for saying this because the interpretation from their side is very much my deliberate action. It is reassuring to know that others find it tricky to navigate too.
Of course it’s your fault; you’re not using *their* system as *they* say it should be used 😅 The labelling (and masses of bright red buttons all in one place) is not good.
Yes, I remember I read about your case about a week ago.
That's so SAD, that you lost so much of your work, material and also subscribers.
Something like that would pretty much kill me (what I've always hated was, if I had to write something again, what I already did, even if that was just a few sentences). And I'm very glad you have that energy to go over that and that you are re-building this into version 2.0 which will be, I believe even larger (maybe also better) than the one you had before.
Yeah, Substack, I came from Medium, and as much as Medium is changing recently in various ways, there are still a lot in Medium what I liked better as it's set here in Substack.
I think I could count already a dozens of such things, which I should wrote down (but I forgot some already), where Substack should improve itself, to be something easier to manage.
Like, I still don't know how to see my own sections in the Substack app on my phone. And if I can't see them, then probably those who I want to invite to my Substack, can't see them either.
And as I'm adding new sections, if I narrow the window, that menu with sections doesn't appear in two lines, but what's hidden behind the edge of the window, it stays hidden there.
And I have 27" monitor, where I can see my page as very wide, so for now I can still access all of my sections at least on computer (I mentioned that I can't access them on my phone).
But, as I will add more sections to my Substack, as it looks, nobody ever will be able to find them in the future, ever!
OK, enough about the Substack pains... :O
Lucy, you are doing very well!
And thank you for sharing your painful experiences, it's something what nobody should go through.
*puts on nerd glasses*
That’s so interesting from a UX POV.
If I was a Substack nerd, I’d be adding “you are about to delete XXXX of subscribers and XXXX of posts” to confirm you want to do that. The numbers make us stop and take notice. Not just “delete” and a red background.
*takes nerd glasses off*
Glad they gave you an explanation and some clarity around what happened.
I’m still 🤦🏼♀️ at the lack of backups and rolling back. Anyway… less said about that the better 😬
Onwards 🔥
Yes, I’m with you on the less said part. But always interesting to see in the heat of the moment where the meaningful support comes from and feeling so blessed I’ve got you all!
On the nerd glasses, that defo would have made me sit up!
If anyone is considering the 1-to-1 consultation, it is worth EVERY PENNY. (If they still make pennies...either way, it's tremendously valuable.)
You are so lovely! Thank you ❤️
Absolutely!
Hey Lucy 🥰 Love that you've popped to Paris for a creative reset - It makes me so happy to see you looking after yourself and your wellbeing after all this... you must always do this.. please! 🙏❤️
Tuesday's live is in the diary - see you there! It's been interesting to read exactly how all this happened - thank you so much for being so forthcoming with all the info... you are going to save a LOT of people a potential nightmare. 👍
AND.. thank goodness Substack have now made some MUCH NEEDED adjustments - it sounded WAY too easy to delete your ENTIRE publication!! 🙄😤🤬
Oh, and finally - Hat off to you for handling this with such grace and decorum 😌xxx
Awww 🥰 thank you so much. I probably was talking about it all too much but I’m going to do my best this week to start project move on!
It’s a Q&A in chat rather than a live but come and bring all your questions and natter? (Should I be doing this live)
Xxxxx
As a fellow user journey / UX obsessive I find the whole of Substack’s settings area to be a hot mess. Adding and deleting content is perilous and, as you’ve seen, can be catastrophic. I was going to delete the podcast I’d set up because I don’t want the legacy content online anymore but I haven’t ventured into the DANGER ZONE yet …
Thank you for saying this because the interpretation from their side is very much my deliberate action. It is reassuring to know that others find it tricky to navigate too.
Of course it’s your fault; you’re not using *their* system as *they* say it should be used 😅 The labelling (and masses of bright red buttons all in one place) is not good.
Yes, I remember I read about your case about a week ago.
That's so SAD, that you lost so much of your work, material and also subscribers.
Something like that would pretty much kill me (what I've always hated was, if I had to write something again, what I already did, even if that was just a few sentences). And I'm very glad you have that energy to go over that and that you are re-building this into version 2.0 which will be, I believe even larger (maybe also better) than the one you had before.
Yeah, Substack, I came from Medium, and as much as Medium is changing recently in various ways, there are still a lot in Medium what I liked better as it's set here in Substack.
I think I could count already a dozens of such things, which I should wrote down (but I forgot some already), where Substack should improve itself, to be something easier to manage.
Like, I still don't know how to see my own sections in the Substack app on my phone. And if I can't see them, then probably those who I want to invite to my Substack, can't see them either.
And as I'm adding new sections, if I narrow the window, that menu with sections doesn't appear in two lines, but what's hidden behind the edge of the window, it stays hidden there.
And I have 27" monitor, where I can see my page as very wide, so for now I can still access all of my sections at least on computer (I mentioned that I can't access them on my phone).
But, as I will add more sections to my Substack, as it looks, nobody ever will be able to find them in the future, ever!
OK, enough about the Substack pains... :O
Lucy, you are doing very well!
And thank you for sharing your painful experiences, it's something what nobody should go through.
You rock, girl!